Customer Support,
Reimagined.

Meet Sofia. Powered by industry-leading AI and your business expertise, she doesn't just answer—she resolves. With deep knowledge of your products, policies, and processes, Sofia delivers expert-level support across all your channels.

Get Started See How It Works

Sofia

Online

Where's my order #12345?

Your order is In Transit and will arrive by Thursday, Nov 30th.

Can I change the delivery address?

Absolutely! What's the new address?

450 Market St, San Francisco, CA 94105

✅ Done! Your package will be delivered to 450 Market St on Thursday.

What Sofia Delivers

Autonomous Resolution

Sofia independently handles routine inquiries, order tracking, FAQs, and common issues—reducing the workload on your support team so they can focus on complex cases.

Continuous Improvement

Sofia learns from every interaction, improving accuracy and expanding her knowledge base. Track performance through detailed analytics and refine responses based on real data.

Business Acumen

Each agent is equipped with a custom knowledge base containing your product catalogs, documentation, policies, and procedures. Sofia delivers accurate answers grounded in your actual business data—not generic responses.

Why Sofia?

Multichannel Mastery

WhatsApp, Telegram, Slack, MS Teams, Email. Sofia is everywhere your customers are, providing a unified experience.

Deep Integration

Connects directly with Salesforce, Odoo, and custom ERPs. Sofia doesn't just chat; she acts. She checks order status, updates tickets, and processes refunds in real-time.

Enterprise-Grade Platform

Built on proven open-source technology, Sofia delivers enterprise capabilities with complete transparency and control.

💬
Smart Context Handoff Private notes deliver conversation summaries and key context to your team, making human takeovers seamless and informed.
📊
Real-Time Analytics CSAT scores, SLA tracking, conversation metrics, team performance, and live dashboard for complete operational visibility.
🔒
Full Data Sovereignty Self-hosted deployment options give you complete control over customer data and compliance requirements.

Expert-Level Intelligence

Powered by industry-leading large language models, each Sofia agent is trained on your specific business—becoming a true subject matter expert, not just a generic chatbot.

📚
                    Custom Knowledge Base (RAG)
                    Every agent has its own dedicated knowledge repository with your
                      product catalogs, policies, FAQs, and procedures—ensuring accurate, business-specific
                      responses.
                  

🧠
                    Advanced Contextual Memory
                    Goes beyond message history—Sofia identifies and stores customer
                      preferences (name, communication style, preferred information format, personal details) in
                      dedicated memory layers. Each interaction becomes more personalized and relevant.
                  

🤝
                    Smart Context Handoff
                    When human expertise is needed, Sofia transfers the conversation with
                      complete context, conversation summary, and relevant data—so your team can take over
                      seamlessly.
                  

Intelligent Architecture

A sophisticated multi-layer system powering every conversation

The Sofia Experience

Seamless conversations, powerful context.

Inbox

All

John Doe Now

Delegated to Engineering...

Alice Smith 2m

Thanks for help!

Mike K. 1h

Where is my...

John Doe

Online

Hi, I need a custom design for an industrial electric cabinet. It needs to be outdoor-rated and suitable for oil extraction facilities.

10:30 AM

I can certainly help with that. To ensure we meet all safety standards for oil extraction environments, could you specify the required IP rating and any dimensional constraints?

10:30 AM

It needs to be IP66 and roughly 2000x800x600mm.

10:31 AM

Understood. Given the specific requirements for IP66 and the hazardous environment, I'm going to escalate this to our specialized engineering team to ensure full compliance. I've added all your specs to the ticket.

10:31 AM

🔒

Private Note: Customer requesting custom IP66 Cabinet for Oil & Gas. Specs: 2000x800x600mm. Delegated to Engineering (High Priority).

10:32 AM

Seamless Integrations

Salesforce

Odoo

Chatwoot

HubSpot

Zendesk

Shopify

Slack

Microsoft Teams